Free trial
New subscribers get a 7-day free trial. If you cancel at least 24 hours before the trial ends, you are not charged anything.
Subscriptions bought on protty.app
Website orders are sold by our reseller Paddle.com, the Merchant of Record, which processes refunds for them.
- 14-day money-back guarantee. If you're not happy with Protty Premium, you can ask for a full refund within 14 days of any charge — the first payment after your trial or a renewal.
- How to ask. Email support@protty.app from the address you used at checkout, or find your order at paddle.net and request a refund there.
- What happens next. The refund goes back to the original payment method, usually within 5–10 business days depending on your bank. Your subscription is cancelled and Premium access ends.
- After 14 days, payments are generally non-refundable, but you can cancel at any time to stop future renewals and keep access until the end of the period you've paid for.
Subscriptions bought in the App (App Store)
Payments made through Apple are processed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com or contact Apple Support; Apple decides under its own policies.
Your legal rights
Nothing in this policy limits any rights you have under the consumer law of your country.
Contact
support@protty.app
FILIPPOV MIKHAIL VLADIMIR, IE, Komitas Ave. 59/12, 336, Yerevan 0012, Armenia.